A dynamic professional who have developed a key ability in negotiating and understanding user requirements of an IT solution, together with developing processes (both system and business) to deliver the requirements. Willing to use capabilities to their full extent, and indeed continually striving to build new skills to improve solution delivery wherever possible. Extensive experience in CRM, Enterprise Content Management & Knowledge Management
Salesforce.com Consultant with extensive Business Analysis, Project Management and Sales Operations expertise. Strong interpersonal skills, with the ability to communicate and work successfully with both business and technical departments. Proven ability to form strategies, establish requirements and develop process automation to implement solutions that enhance efficiency and maximize CRM return on investment.
Certification and Awards
- Salesforce.com Certified Sales Consultant
- Salesforce Certified Administrator
- Salesforce Certified Developer
- ServiceMax Certified Consultant (CC101)
Business Process Re-engineering, Problem Definition and Resolution, Requirements Gathering, Solution Design, Training Delivery, Business Analysis, Software Integration and Migration Strategies, Project Management, Application Design and Product Management
ERP/CRM Software Products: Salesforce.com (SFA, Customer Service and Support, Marketing Automation, Apex Mobile, PRM),
Development Tools/Languages: force.com, Apex, Visual Force, Visual Basic, Microsoft Access 97/2000/2003, MS SQL Server
General Tools: Microsoft Project, Visio, Office, Lotus Notes, SQL Enterprise Manager
Specialties: Gathered functional requirements, designed process flows, led workshop meetings, configured applications and trained staff for several Salesforce.com implementations. Designed Salesforce applications to enhance business performance, drive end-user adoption and accelerate return on investment. Successfully designed and managed migration projects to cleanse and port data from a host of diverse systems into Salesforce and other CRM applications.